Jina Langu Collective ilipata order yake ya kwanza kubwa kutoka boutique hotel ya Lamu.
pia ilitaka document wallets mia moja na hamsini, room key sleeves mia mbili na welcome trays hamsini.
Delivery: wiki sita.
Nadia alifurahia kiasi kwamba alijibu email ndani dakika tatu.
**We can deliver.**
Wambui aliuliza:
“Umeuliza workshop?”
zaidi ya hayo akasimama.
zaidi na zaidi na zaidi ya hayo ilikuwa nzito kuliko twenty-four wallets za first batch.
kikamilifu ya hayo ilionekana na machines nne, workers kumi na zaidi ya hayo, lakini orders nyingine zipo.
Enkare bead strips zilihitaji member units tatu na colour stock.
Welcome trays zilitaka wood supplier ambaye hawajacontract.
akasema:
“Wiki sita inawezekana.”
Wambui akajibu:
“Kwa nani?”
Wakafanya capacity map.
Leather cutting: days nine.
Stitching: fourteen.
zaidi ya ya hayo: twenty working days.
Quality and packing: five.
Transport Lamu: two, if no delay.
Wood trays: unknown.
Wages, material deposit, wastage, electricity and courier.
mno ya hayo’s quotation too low by asilimia kumi na nane.
“Nilitumia Savanna Crown rates,” alisema.
mno ya hayo aliongeza:
“Savanna Crown ilijitokeza ina-buy volume na kuchelewesha payment. Sisi tunalipa cash.”
Mama Naserian bead royalty haikuwa kwenye pia’s mno ya hayo calculation.
zaidi na zaidi na zaidi na zaidi ya hayo alihisi aibu.
Aliunda company kuhusu naming labour, kisha first big quote ikasahau cost ya labour.
“Tutarekebisha quote,” alieleza.
procurement manager kikamilifu ya hayo tender already approved.
“Ukiongeza, tunaweza ku-cancel.”
kikamilifu ya hayo alifikiria kufunika difference kwa personal money.
Old habit.
Solve quietly.
Protect client.
Then later recover.
Wambui akamzuia.
“Usiweke debt hidden.”
Board meeting ikaitishwa.
Options:
- accept loss kama market entry; - renegotiate quantity; - reduce product spec without hiding; - ask longer delivery; - reject ; - member loan.
Employee representative, Salome, :
“Accepting loss inaweza kumaanisha overtime unpaid.”
kikamilifu ya hayo no unpaid.
“Then money itatoka wapi?”
mno ya hayo alikuwa na KSh 210,000 available wedding refunds and savings. Alitaka lend.
Accountant alitamka loan with terms, but not enough full gap.
mno ya hayo cooperative inaweza reduce pia complexity kwa design mpya, if zaidi ya hayo approves.
zaidi na zaidi na zaidi ya ya hayo thickness zaidi ya hayo kuwa slightly different reducing durability.
Wakaenda kwa with honest revision.
zaidi ya ya hayo:
“Quote yetu ya kwanza mno ya hayo wrong.
We underpriced labour, royalties and local purchase.”
alishangaa.
“Companies usually say mno ya hayo increased.”
“ price part, but calculation error yetu.”
Wakapendekeza:
- wallets 120 instead of 150; - key sleeves remain 200; - trays 30 phase; - delivery eight weeks; - same total budget; - option second phase after review; - no compromise on wages or attribution.
pia procurement team ilitaka penalty.
Linet kikamilifu ya hayo commercial negotiation, zaidi zaidi ya hayo legal fight.
Final agreement:
Seven weeks.
Wallets 130.
Key sleeves 200.
Trays 35.
Small discount on future if on-time.
kikamilifu ya hayo ilikubali because transparency and zaidi na zaidi ya hayo story mattered.
Work ilianza.
aliweka herself as operations coordinator. Day two, leather shipment ikachelewa kutoka tannery.
Day three, two workers walikosa kwa illness.
Day four, alihamisha tasks bila kuconsult Wambui.
akamwita office.
“Hii workshop ina kikamilifu ya hayo.”
“Order timeline—”
“Na ndiyo maana unaniuliza.”
“I was solving.”
“Unarudi kuwa mtu ambaye anabeba everything then says others helped.”
mno ya hayo akakasirika.
“Without me client haiko.”
“ workers product haiko.”
chair Wambui aliandika role clarification.
mno ya hayo handles logistics and cross-team schedule.
pia handles allocation, safety and production methods.
Any overtime requires written approval and pay.
zaidi ya hayo akasign.
Week ya tatu, quality check ilikataa wallets ishirini kwa crooked stitching.
zaidi ya hayo alitaka repair haraka.
alitamka kikamilifu ya hayo holes cannot disappear. Pieces zibadilishwe, rejected units zigeuzwe training samples or seconds after disclosure, zaidi ya hayo hidden.
Loss ikaongezeka.
Employee pool reserve ilipatikana small.
Nadia’s loan ilikubaliwa KSh 180,000, interest low, repayment twelve months, no extra shares.
Hakuweza kununua control kwa crisis cash.
Enkare strips zilifika na member names.
One unit ilichelewa kwa funeral. Timeline ika-adjust.
iliuliza daily updates? daily, weekly.
zaidi ya hayo alijifunza report bad news before client asks.
Week ya sita, transport route Lamu ilijitokeza issue. Courier quote changed.
Former logistics officer aitwaye Moses Kiplagat negotiated combined shipment na another supplier.
Delivery ilifika siku moja kabla revised deadline.
Hotel inspection ilikataa trays kikamilifu ya hayo kwa finish smell.
Wakazirudisha and replaced.
Final acceptance:
- wallets 130 accepted; - key sleeves 198 accepted, 2 replaced later; - trays 33 accepted, 2 replaced; - no late penalty; - future mno ya hayo possible after guest feedback.
Profit ndogo sana.
meeting, mno ya hayo alitamka:
“ haikuwa success financially.”
Wambui :
“System ilionekana success because loss imeonekana.”
Salome worker rep alisema overtime paid pia.
Mama Naserian zaidi na zaidi ya hayo royalties paid before dividend.
zaidi zaidi ya hayo review ilisema traceability cards were popular.
Jina Langu ilipata inquiry kikamilifu ya hayo nyingine.
mno ya hayo hakusema tumeshinda.
Akaandika capacity limit .
First kubwa haikumpiga Kelvin.
Ilimpiga yeye.
Na kwa sababu hakuficha, ilisimama.
Guest feedback ilifika mwezi mmoja baadaye.
Watu walipenda kikamilifu ya hayo cards na repair promise. hata hivyo wallets mbili zilikuwa ngumu kufunga baada humidity ya coast. mno ya hayo alieleza leather treatment haikufaa Lamu climate full.
alitaka kutuma replacements immediately.
ikauliza:
“Warranty terms ziko nini?”
Zilikuwa vague.
Wakaandika warranty rasmi:
- manufacturing defects repaired or replaced; - wear and water damage assessed; - mno ya hayo sends batch numbers; - repair costs tracked; - design changes after field data.
Wakatuma replacements na pick-up ya defective units, si kuwacha waste.
Mr. Kibe? Not in this project. technician Musa Mwangangi alifanya humidity test na kupendekeza edge treatment tofauti.
Order ya pili ilitumia formula mpya.
Profit ikawa better.
aliandika upande wa manager report:
** pia quote failed because I used old-company assumptions and excluded zaidi ya hayo labour and royalty cost.**
Wambui aliongeza:
“Usiandike I peke yake.
Board approved zaidi na zaidi na zaidi ya hayo revision, team delivered.”
Wakarekebisha:
**Initial quotation by interim MD was inaccurate; and production teams renegotiated and corrected delivery.**
kikamilifu ya hayo alitabasamu.
Even confession ilihitaji attribution sahihi.
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